Fixed Queue Level Reports: 'Average Chat Duration' and 'Average Chat Duration (with ACW)'.Optimizations applied to reports: 'All Chats' and 'Abandoned Chats' for quickly rendering data.Optimizations applied to reports: 'Concurrent Chat Percent by Advisor', 'Concurrent Chat Percent by Queue', 'Average Chat Duration (Concurrent Chat Session) by Advisor', 'Average Chat Duration (Concurrent Chat Session) by Queue', ''Average Chat Duration (Concurrent Chat Session with ACW) by Advisor, and 'Average Chat Duration (Concurrent Chat Session with ACW) by Queue' showing concurrency data for quickly rendering data.Chime Virtual Agent to prevent seekers from directly starting a chat.When broadcast messages are sent to all seekers (waiting/connected), sender name will show up as Queue instead of Manager display name.Added new command for advisor which allows closing of session and activating ACW at the same time.Added API for Queue Metrics for IBM custom dashboard.“And so being able to fluidly flexibly raise that money across bankers and lawyers and all these different stakeholders while everyone’s working remotely, it’s only possible because it’s on Slack”. “We were able to do a convertible offering in 10 days end-to-end because we have had this multi org-shared channels feature. In fact, according to CFO Allen Shim, the platform helped Slack to carry out a convertible offering of the raised sum of $750 million in the first quarter: He and 15 other CEOs of SaaS companies have the same shared channel that enables them to pool resources, he said. Looking to the future Slack is hopeful that the new application of shared channels will become a fixture in the post-pandemic new normal market.Įstablishing a private network for a company will create the atmosphere of a virtual office, claimed Butterfield in the earnings call: “Slack acts more like a digital office, a persistent place for users to connect and find information.” Multi SaaS Company Shared Channelīutterfield has been using the multi-channel approach himself for advice as to how to navigate the pandemic. Slack landed a record 90,000 net new free and paid account applications for companies in the first quarter of the 2021 fiscal year, bringing the total to more than 750,000. The company reported non-GAAP operating loss of $22 million to $18 million, and a non-GAAP net loss per share of $0.04 to $0.03.
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